Draft: pending review and approval by the store owner.

Returns and problems

If something is wrong

If your rug arrives damaged or is not what you ordered, contact us as soon as you can with your order reference and a photograph.

Colours can look slightly different on different screens. Sizes are nominal and can vary by a few centimetres, especially on handmade rugs.

Our returns terms for rugs that are as described are set by the store owner and will be published here before launch.

See How ordering works for how orders and payments are handled.